How to assess your culture

Harness your data and turn it into powerful cultural intelligence — in just a few simple steps.

MARCH 18 2021
10-11 AM

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About the Webinar

Ever wondered whether you're scrutinising the right datasets? Have you struggled to turn data into real-world action? Get the answers you need from our expert panel.

In this webinar, Olivia Fahy (ex-FCA culture lead), Dr. Roger Miles (leading culture and conduct academic), and TCC's culture experts will be bridging the gap between culture theory and practice. You'll get actionable insights on how you can accurately assess culture, from those who've done it all before.

What we'll be covering:

  • What regulators want to see from you on culture
  • What we're seeing in the industry
  • The best methods for assessing your culture
  • What data you need
  • What to do with data once you've got it
  • Expert Q&A: mine the minds of our experts

Meet the Experts

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Olivia Fahy (ex-FCA culture lead)

Straight out the FCA’s Culture Team within Supervision, Olivia is now spearheading TCC's culture division and our Hemisphere analytics solution. Olivia will be sharing her unique insights into what the FCA expects around culture and how you'll be assessed.

In Olivia's five-year tenure at the FCA, she developed and led the FCA’s Transforming Culture initiative. Here she engaged directly with financial services firms, helping to embed healthy, sustainable cultures across the industry. This included leading CultureSprints, webinars and roundtables, and the publication of the FCA’s Transforming Culture Discussion Papers.

Dr. Roger Miles (leading academic)

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new conduct regulations and culture audits. We'll be drawing on Roger’s academic and industry experience to give you an understanding of what other businesses are typically doing and what’s working for them.

Roger’s research centres around language analytics and specialist ‘sensitive topic research’ techniques to identify previously unvoiced concerns. This research powers the design of frameworks for human-factor risk indicators and reports, encouraging culture and conduct transformation and embedding spontaneous best practice in risk reporting. He lectures as a visiting SME at business schools in Cambridge and London, and at UK Defence Academy; and moderates cross-industry working groups for Board appointees, Compliance, Legal and HR professionals.

Lorraine Mouat (TCC Associate Director)

Lorraine has over 20 years' experience in the industry, both in consulting and in-house compliance roles.

For the past five years, Lorraine has been helping financial services businesses connect the dots between compliance and culture. Experienced in developing practical conduct and culture risk assessment frameworks for our clients, Lorraine has a deep understanding of how culture can support business success. She'll be leading the webinar and the Q&A session, as well as sharing the best practice she's seen across the industry.

Juana Diaz-Landinez (TCC Associate Director)

Juana specialises in conduct and culture, and the delivery of our Hemisphere culture analytics solution. She's had years of hands-on experience, so she'll be guiding you through the practical steps you can take to assess your culture, focusing on data sources and assessment methods. She'll be drawing on her experience identifying trends and correlations in the data, helping you to make sense of what you're seeing.

Juana has experience advising clients on regulatory change across banking and capital markets.

“What if I can't attend the live webinar?”

You don't have to be present for the live webinar to get all the benefits. Register and watch the replay video at your convenience and you'll receive all the webinar materials by email.

Join us for part 2:


March 31 2021

10-11 AM

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Discover Hemisphere

Our big data culture analytics solution to decode your culture

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