Meet the Experts

Olivia Fahy (ex-FCA culture lead)

Straight out the FCA’s Culture Team within Supervision, Olivia is now spearheading TCC's culture division and our Hemisphere analytics solution. Olivia will be sharing her unique insights into how you can transform your culture effectively.

In Olivia's five-year tenure at the FCA, she developed and led the FCA’s Transforming Culture initiative. Here she engaged directly with financial services firms, helping to embed healthy, sustainable cultures across the industry. This included leading CultureSprints, webinars and roundtables, and the publication of the FCA’s Transforming Culture Discussion Papers.

Dr. Roger Miles (leading academic)

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new conduct regulations and culture audits. We'll be drawing on Roger’s academic and industry experience to give you an understanding of how other businesses have successfully navigated culture change.

Roger’s research centres around language analytics and specialist ‘sensitive topic research’ techniques to identify previously unvoiced concerns. This research powers the design of frameworks for human-factor risk indicators and reports, encouraging culture and conduct transformation and embedding spontaneous best practice in risk reporting. He lectures as a visiting SME at business schools in Cambridge and London, and at UK Defence Academy; and moderates cross-industry working groups for Board appointees, Compliance, Legal and HR professionals.